Academic Services Information Clerk

TL;DR

Academic Services Information Clerk (Graduate Studies): Overseeing admissions, records, and awards administration for a portfolio of graduate programs with an accent on evaluating academic documents, ensuring policy compliance, and handling complex student queries. Focus on making admissions and records decisions, monitoring program requirements, and providing frontline information support.

Location: hirify.global campus (Vancouver, Canada) with front counter duties up to 25 hours per month

Salary: $4,594.00 - $4,827.00 CAD Monthly

Company

Faculty of Graduate and Postdoctoral Studies at hirify.global supporting 9,000 graduate students across 140 programs.

What you will do

• Evaluate admissions recommendations, transcripts, and eligibility for Master's and Doctoral programs, making decisions or forwarding for review.
• Process records requests including course changes, leaves, withdrawals, and graduation applications according to policy.
• Review award applications for completeness and eligibility, including NSERC/SSHRC and internal fellowships.
• Monitor student status, communicate with graduate programs, and generate letters for admissions and records.
• Adjudicate exchange agreements and visiting student applications.
• Provide front counter, phone, and email support for complex inquiries on admissions, records, awards, and policies.

Requirements

• High school graduation + two-year post-secondary diploma (preferably university setting) or equivalent; 4 years related experience or 3 years hirify.global admin experience.
• Knowledge of hirify.global graduate programs, admissions processes, academic terminology, and policies/procedures.
• Ability to evaluate North American and international transcripts and academic records.
• Intermediate MS Office, internet skills; experience with SynApps, SISC; typing 50 wpm.
• Strong analytical skills, attention to detail, work under pressure/deadlines; excellent English communication.
• Ability to handle irate/upset people tactfully and work in team/cross-cultural settings.

Culture & Benefits

• Union position (CUPE 2950) with salaried compensation.
• Commitment to equity, diversity, inclusion, and respecting diverse perspectives.
• Independent work under minimal supervision with collaboration across departments.
• Ongoing training and functional supervision of clerical staff.

Hiring process

• Submit cover letter (required; applications without will not be considered).
• Applications accepted until 11:59 PM on May 11, 2026.