Sales Coordinator (Service/Repair)

TL;DR

Sales Coordinator (Service/Repair): Performing administrative duties for processing service contracts and customer changes with an accent on contract booking, database updates, and financial tracking. Focus on ensuring data accuracy in Oracle, managing accounts receivable, and supporting the service sales department.

Location: Must be based in Livonia/Detroit, Michigan, United States

Company

hirify.global is a global leader in the manufacture, installation, and service of elevators and escalators.

What you will do

• Process service contract booking packages, create branch service files, and manage customer change forms.
• Update and verify contact information and installed base data within the Oracle database.
• Generate and format mass escalation reports in Excel for branch manager review.
• Coordinate final acceptances from construction and modernization departments to update owner and unit details.
• Manage accounts receivable (A/R) by participating in conference calls and pursuing outstanding items.
• Handle invoicing, credit memos, insurance certificates, and general office administration including inventory and shipping.

Requirements

• High school diploma or GED.
• 3-6 months of experience in basic business administration.
• Knowledge of Oracle database.
• Ability to work onsite in Livonia, MI.

Nice to have

• One year certificate from a college or technical school.
• Prior administrative experience specifically within the elevator repair industry.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with FSA and HSA options.
• 401(k) Retirement Savings Plan with a dollar-for-dollar company match on the first 5%.
• Paid time off including 15 vacation days, 11 paid holidays, and sick leave.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• Additional perks such as tuition reimbursement, pet insurance, and up to six weeks of paid parental leave.