Program Facilitator (SaaS)

TL;DR

Program Facilitator (Education/SaaS): Initiating and driving conversations among customers and partners about best workflow practices and product utilization with an accent on training design and execution. Focus on improving customer-facing programs, promoting adoption, and incorporating change management principles to drive business outcomes.

Location: Remote (Must be based in Ontario, Canada)

Salary: $65,300 CAD - $97,900 CAD

Company

B2B software company focused on digitizing the trades industry through an all-in-one solution for contractors.

What you will do

• Facilitate group sessions to empower customers to grow their businesses.
• Provide expert-level product guidance on how and why to use hirify.global to meet business objectives.
• Continuously improve and promote customer-facing programs like Project Ember and SparkSessions.
• Assist in the development of new programs as opportunities arise.

Requirements

• 3+ years of combined experience in customer relationship management and delivering exceptional training.
• Proven track record of taking initiative to evolve customer-focused programs.
• Experience applying change management principles to training programs to promote adoption.
• Ability to multi-task the design and execution of multiple projects in a fast-paced environment.
• Proficiency in creating supporting content such as handouts and process documentation.

Culture & Benefits

• Flexible time off and support for autonomous work.
• Comprehensive health benefits including company-paid medical, dental, and vision.
• Financial security via RSP match and financial planning tools.
• Extensive parental support, including leave and up to $20k in adoption reimbursement.
• Learning and development opportunities and leadership training for all levels.