Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving adoption, satisfaction, and retention for mid-market and enterprise commercial customers with an accent on onboarding, enablement, and proactive communication. Focus on monitoring account health, conducting workflow discovery, and executing tactical partnerships to ensure successful business outcomes.

Location: United Kingdom (Hybrid/Remote with ~25% travel to customer sites)

Company

hirify.global provides a category-defining SaaS platform designed to enhance visibility and efficiency in the construction industry.

What you will do

• Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts.
• Deliver onboarding refreshers, usage reviews, and tailored training to maximize time-to-value and product engagement.
• Monitor account health and usage trends to identify risks and drive proactive customer engagement.
• Conduct discovery to understand customer workflows and recommend best practices aligned with business goals.
• Support renewal processes by providing usage insights, ACV checks, and customer context.
• Collaborate cross-functionally with Sales, Product, and Marketing teams to align product capabilities with customer needs.

Requirements

• 3+ years of experience in Customer Success, Account Management, or B2B SaaS support.
• Must be based in the United Kingdom.
• Experience facilitating onboarding, training, or engagement programs.
• Working knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms.
• Ability to manage a book of business totaling $5M+ across 30-100+ accounts.
• Construction industry experience is strongly preferred.

Culture & Benefits

• Opportunity to lead growth in a priority European market with a category-defining product.
• Competitive compensation including base salary and a variable component.
• Collaborative work environment across Sales, Marketing, and Product departments.
• Commitment to diversity, equity, and inclusion as an equal opportunity employer.