Sr. Manager - Account Management (Intermodal Operations)

TL;DR

Sr. Manager - Account Management (Intermodal Operations): Developing and executing strategies for intermodal account operations across brokerage and transportation management lines of business with an accent on operational efficiency and team development. Focus on driving process improvements, managing cross-functional resources, and optimizing key performance metrics for high-value accounts.

Location: Hybrid; must be based in Chicago, IL or Tinley Park, IL, USA

Salary: $92,000 - $123,000 (depending on location)

Company

hirify.global provides technology-driven logistics solutions to help companies move goods more reliably and efficiently.

What you will do

• Translate business unit goals into operational roadmaps and strategic plans for the team.
• Manage a team of operations coordinators, account managers, and managers across the US and MX.
• Identify and resolve operational pain points for customers and internal organizational stakeholders.
• Build a data-driven culture of continuous improvement and strategic relationship management.
• Allocate cross-functional resources to achieve organizational objectives and performance metrics.
• Influence the broader organization regarding customer obsession and defect reduction.

Requirements

• Bachelor's degree or 4+ years of professional working experience.
• 5+ years of experience in the Freight industry, specifically in Intermodal.
• 2+ years of managerial experience.
• Ability to work in a hybrid setup in Chicago or Tinley Park, IL.

Nice to have

• Strong organizational skills and a bias for using data to make informed decisions.
• Proven history of setting a vision for a team and developing talent.
• Experience working with cross-departmental stakeholders to accomplish business goals.

Culture & Benefits

• Company-sponsored health, dental, and vision plans.
• 401k match and financial/mental wellness benefits.
• Parental leave and short- and long-term disability coverage.
• Performance or sales incentive bonus programs and equity awards.