Service Delivery Manager (Embedded)

TL;DR

Service Delivery Manager (Embedded): Orchestrating the end-to-end delivery of engineering and embedded systems projects with an accent on resource allocation, client satisfaction, and team engagement. Focus on managing project ramp-ups, optimizing workforce efficiency, and bridging the gap between technical expertise and business stakeholders.

Company

Independent technology consulting firm providing guidance and solutions across Information Systems, Telecom, Life Sciences, and Engineering for over 1,000 global clients.

What you will do

• Lead end-to-end delivery of embedded systems projects involving C++, firmware, and electronics.
• Oversee resource allocation, capacity planning, and workforce efficiency across multiple programs.
• Manage and mentor a pool of engineers, driving performance management and career development.
• Act as a trusted advisor for clients, leading governance forums and steering committees.
• Collaborate with recruitment to anticipate hiring needs and secure a strong talent pipeline.
• Identify opportunities to expand account scope and optimize delivery models.

Requirements

• Master’s degree in engineering or a related field.
• Proven track record in engineering, industrial, or embedded systems projects (non-IT/ERP).
• Experience in consulting or engineering services environments.
• Proficiency in resource management, staffing, or capacity planning.
• Knowledge of C++, embedded systems, or hardware-software integration.
• Good English communication skills.

Culture & Benefits

• Competitive salary with a 13th-month payment and 14+ annual leave days.
• Premium healthcare insurance starting from the probation period.
• Flexible working hours and international team environment.
• Tailor-made career paths, technical workshops, and training courses.
• Mobility opportunities to work on-site in offices across 60+ countries.
• Company trips, teambuilding activities, and various sports clubs.

Hiring process

• Brief virtual/phone call to discuss motivations and initial fit.
• Series of interviews (average of 3) with line managers and team members.
• Case study, role play, or technical assessment depending on the role.