Head of Service Delivery (Service Management)

TL;DR

Head of Service Delivery (Service Management): Leading the organization’s service vision and catalogue with an accent on end-to-end service lifecycle management and strategic alignment. Focus on driving the service strategy, implementing the service portfolio, and leading a high-performing team of design specialists to deliver measurable business value.

Location: Hybrid; must be based in the UK and able to travel to London, Winchester, or Huddersfield/Emley Moor offices up to twice a week

Salary: Up to £90k + 15% bonus

Company

The UK’s leader in TV and radio broadcast and the country’s top smart utilities platform, shaping the future of connectivity.

What you will do

• Define and lead the service vision, strategy, and roadmap aligned with business goals and customer expectations.
• Design and implement the service portfolio and catalogue, ensuring compliance with availability, capacity, security, and compliance requirements.
• Execute initiatives to drive continuous improvement in service delivery using structured methodologies and data insights.
• Lead and develop a team of service strategy, assurance, and design specialists, fostering a culture of innovation and agility.
• Collaborate with senior leadership to align service delivery with other operational functions and the product roadmap.
• Manage departmental OPEX/CAPEX budgets and own the delivery elements of the operating plan.

Requirements

• Extensive experience in setting service or customer strategy based on operational insights.
• Proven track record of managing large-scale service design, mobilization, delivery, and onboarding projects.
• Experience leading complex projects and mentoring senior team members.
• Strong expertise in applying ITIL principles to create effective operational processes.
• Must be based in the UK with the ability to commute to offices up to twice a week.

Culture & Benefits

• Flexible, hybrid working environment.
• Competitive package including 15% bonus and 6% pension contribution.
• Private medical insurance and dental insurance.
• 25 days annual leave with the option to buy or sell leave.
• Comprehensive wellness and employee assistance programmes, including Gymflex.
• Access to discounts on major brands.