Outbound Business Sales Advisor (Telecoms)

TL;DR

Outbound Business Sales Advisor (Telecoms): Driving revenue growth and customer retention for UK SMB clients through outbound campaigns and inbound support with an accent on value-based conversations and churn reduction. Focus on identifying upsell/cross-sell opportunities, managing contract renewals, and ensuring high-quality customer service.

Location: Onsite in Belfast, UK

Salary: £27,835 + 30% OTE

Company

A leading B2B connectivity and collaboration platform provider serving 1.2 million business customers in the UK.

What you will do

• Proactively contact SMB customers to protect those at risk of churn and support contract renewals.
• Identify and execute upsell and cross-sell opportunities aligned with customer needs.
• Handle inbound call volumes during peak periods to maintain consistent service levels.
• Maintain accurate customer records and ensure compliance with data protection requirements.
• Collaborate with internal teams to resolve customer issues and improve outcomes.

Requirements

• Strong communication and active listening skills.
• Confidence in handling objections and conducting challenging commercial conversations.
• Ability to balance customer needs with business revenue goals.
• High attention to detail and a strict compliance mindset.
• Must be based in Belfast, UK

Nice to have

• Experience in B2B outbound or inbound sales and retention.
• Knowledge of the telecoms industry or B2B services.
• Proficiency with CRM systems and sales portals.

Culture & Benefits

• Comprehensive pension scheme with 10% company contribution.
• Equalized maternity, paternity, and adoption leave (up to 18 weeks full pay).
• Access to a 24/7 online private GP for employees and immediate family.
• Discounted EE and BT products, including mobile and broadband.
• Holiday purchase scheme and market-leading paid carers leave.