Sr. Account Manager (Logistics)

TL;DR

Sr. Account Manager (Logistics): Driving customer success and overseeing complex accounts for a freight technology platform with an accent on strategic partnerships and market-driven pricing. Focus on optimizing account performance using data-driven insights and managing high-priority logistics operations.

Location: Hybrid in Chicago, IL (Monday, Tuesday, and Thursday in office)

Salary: $54,000–$78,000

Company

hirify.global is a technology-driven platform that helps companies move goods more reliably and efficiently using real-time data.

What you will do

• Build and strengthen strategic relationships with key customer contacts across multiple levels and functions.
• Serve as the primary point of escalation for complex issues to ensure timely and effective resolution.
• Analyze market trends to provide customers with competitive, data-driven pricing and spot bid strategies.
• Utilize Tableau to identify patterns, optimize account performance, and present insights to leadership.
• Drive customer retention and growth by identifying opportunities and aligning strategies with customer goals.
• Provide mentorship and guidance to junior account managers to foster team development.

Requirements

• Must be based in or be able to work from Chicago, IL.
• At least 3 years of experience in logistics, supply chain, account management, or customer service in a customer-facing role.
• Ability to work outside traditional 8–5 hours when needed to support critical escalations.
• High School Diploma or GED equivalent.

Nice to have

• Experience with Tableau or similar business intelligence/analytics platforms.
• Strong knowledge of transportation/logistics operations and industry trends.
• Demonstrated success with spot bidding and applying market knowledge to pricing strategy.
• Leadership or mentorship experience within a team setting.
• Advanced proficiency in Google Suite.

Culture & Benefits

• Company-sponsored health, dental, and vision plans.
• 401k matching program.
• Financial and mental wellness benefits.
• Parental leave, short-term, and long-term disability coverage.
• Eligibility for a Sales Incentive Plan (SIP) and equity awards.