Customer Success Manager III (Logistics)

TL;DR

Customer Success Manager III (Logistics): Managing and nurturing long-term customer relationships to ensure satisfaction and product value with an accent on contract renewals and churn mitigation. Focus on expanding customer footprint within the hirify.global stack, identifying growth plans, and collaborating with internal stakeholders to solve customer problems.

Location: Must be authorized and based in the United States (Lehi, Utah / Remote / Hybrid)

Salary: $80,000 - $106,000 a year

Company

hirify.global is a YC unicorn providing a developer-friendly REST API to simplify shipping infrastructure for businesses ranging from startups to the Fortune 500.

What you will do

• Build and nurture long-term customer relationships, serving as the primary point of contact to ensure product value.
• Own and oversee the contract renewal process and proactively mitigate churn risk.
• Identify customer needs and growth plans to expand the footprint within the hirify.global service stack.
• Conduct regular health checks (weekly, monthly, or quarterly) to assess account status and identify red flags.
• Escalate customer issues to internal stakeholders to ensure efficient problem resolution.
• Maintain accurate customer data and health metrics within the company CRM.

Requirements

• Bachelor’s Degree.
• 5+ years of experience in a customer-facing role or equivalent work experience.
• Demonstrated track record of effectively decreasing churn and increasing revenue.
• Must be authorized and based in the United States.
• Proven ability to work independently and as part of both local and distributed teams.

Nice to have

• Previous experience working in shipping and logistics.
• Knowledge of Salesforce and Zendesk.

Culture & Benefits

• Comprehensive medical, dental, vision, and life insurance.
• Competitive compensation package including equity.
• Monthly work-from-home stipend of $50.
• Flexible work schedule and paid time off.
• Collaborative culture with unlimited growth opportunities in a hyper-growth environment.