Relationship Manager

TL;DR

Relationship Manager (Account Management): Managing client requests and providing results-based customer service as a liaison between clients and internal operations teams with an accent on project management of client requests and transparent communication. Focus on navigating internal processes, triaging issues via Zendesk, and ensuring timely resolution of complex customer needs.

Location: Must be located in the United States (Remote or Hybrid). Remote candidates must be able to work in EST or CST time zones and travel every other month to Fort Lauderdale, Florida.

Salary: $55,000 – $65,000 USD

Company

hirify.global provides specialized software solutions to streamline association management and financial operations.

What you will do

• Serve as a trusted advisor and liaison between clients and internal teams including Accounts Payable, Accounts Receivable, Operations, and Support.
• Manage client requests and projects to ensure transparent communication and timely resolution.
• Provide support to associations, managing access to hirify.global Central and triaging issues.
• Gather necessary documentation for internal teams to set up bank accounts and complete reconciliations.
• Handle issue escalations and answer customer questions via phone or Zendesk ticketing system.
• Track KPIs related to client relationships, such as customer satisfaction, retention rates, and revenue growth.

Requirements

• 2+ years of experience in Customer Success or Account Management.
• Must be based in the United States.
• Ability to work in EST or CST time zones.
• Strong customer service and project management skills.
• Ability to organize a daily workload by priorities in a fast-paced environment.

Nice to have

• Prior experience using Asana or other project management tools.
• Background in accounting, bookkeeping, or community association management.