Renewals Account Manager (SaaS)

TL;DR

Renewals Account Manager (SaaS): Managing the renewal process for enterprise accounts to maximize contract value and ensure customer retention with an accent on negotiation strategies and forecasting. Focus on driving on-time closures, mitigating churn risks, and aligning with sales and customer success teams.

Location: Tokyo, Japan

Company

hirify.global is a global leader in AI-powered, cloud-native software solutions, incorporating HashiCorp's infrastructure automation and security offerings.

What you will do

• Negotiate renewal contracts to maximize value while maintaining positive customer relationships.
• Develop precise renewal forecasts and identify risks in collaboration with sales teams.
• Monitor customer health metrics to proactively mitigate churn and drive retention.
• Create and present renewal proposals and options to enterprise customers.
• Collaborate with Legal, Deals Desk, and Sales Operations to finalize executable order forms.
• Partner with Customer Success to ensure product adoption and high utilization.

Requirements

• Bachelor's Degree.
• 5+ years of success in Renewal Account Management or Customer Success roles.
• Experience leading customer retention for both On-Prem and SaaS enterprise accounts.
• Advanced proficiency with contract renewal processes.
• Strong customer management, sales, and communication skills.
• Demonstrated work ethic and consistent quota achievement.

Culture & Benefits

• Continuous learning and career development opportunities.
• Collaborative environment that encourages courage and experimentation.
• Growth-minded culture with a focus on feedback and professional transformation.
• Inclusive workplace supporting diverse personal and professional backgrounds.