AWS Account Manager (Cloud)

TL;DR

AWS Account Manager (Cloud): Nurturing relationships with existing customers and identifying growth opportunities within the AWS ecosystem with an accent on revenue growth, customer retention, and cloud cost optimization. Focus on managing customer escalations, negotiating long-term commitments, and collaborating with cloud vendor teams to drive cloud spend efficiency.

Location: UK-based remote, requiring regular physical presence at the AWS London offices

Company

hirify.global is a full-service provider of multi-cloud technology and expertise, helping digital-native companies optimize their cloud spend and infrastructure.

What you will do

• Develop deep understanding of the cloud management platform and services to align with client needs.
• Own communication with vendor teams to identify and execute revenue growth opportunities.
• Manage and resolve customer-related support escalations to maintain high satisfaction.
• Negotiate long-term commitments with key stakeholders, balancing customer and company interests.
• Conduct regular quarterly reviews to track project timelines and projected cloud spending.
• Collaborate with engineering teams to provide customer feedback and prioritize product deliverables.

Requirements

• 3+ years of experience in Account Management supporting the UK market.
• 3+ years of experience working at a technology company.
• Proven experience supporting customers within the AWS ecosystem.
• Strong verbal and written communication skills in English and German.
• Technical proficiency to engage effectively with technical teams.

Nice to have

• Cloud Certifications (e.g., AWS Cloud Practitioner or Google Cloud Digital Leader).
• Experience in FinOps.

Culture & Benefits

• Unlimited PTO and flexible working options.
• Comprehensive health insurance and parental leave.
• Employee Stock Option Plan (ESOP).
• Home office allowance and professional development stipend.
• Inclusive, entrepreneurial environment with a peer recognition program.