Platform Support Level II (Fintech)

TL;DR

Platform Support Level II (Fintech): Providing technical support to financial advisors and investors with an accent on API and database troubleshooting. Focus on solving integrated platform issues, collaborating with engineering teams, and streamlining support processes.

Location: Hybrid: Monday-Thursday in the office (Salt Lake City, Utah), Friday remote

Salary: $60,000 – $85,000

Company

hirify.global is a financial technology company focused on creating a best-in-class user experience for alternative investments.

What you will do

• Respond to client inbound support requests and provide timely updates during troubleshooting.
• Perform initial triage of support requests, resolving or escalating to secondary support teams.
• Troubleshoot issues using API, database, and data retrieval tools.
• Collaborate with engineers across multiple teams to solve complex technical problems.
• Document troubleshooting steps and create knowledgebase articles in the CRM.
• Educate internal departments on best practices for resolving technical issues.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in technical support.
• Proven experience troubleshooting and resolving issues with APIs and databases.
• Strong communication skills for interacting with both technical and non-technical stakeholders.
• Ability to work in a fast-paced, dynamic environment.

Nice to have

• Experience with cloud technologies like AWS or Azure.
• Knowledge of security protocols and data security best practices.
• Familiarity with alternative investments and financial technology.

Culture & Benefits

• Comprehensive benefits including equity for all full-time employees and an annual performance bonus.
• Employer-matched retirement plan and subsidized healthcare (100% paid dental and vision).
• Unlimited paid time off (PTO).
• Hybrid work schedule (4 days office, 1 day remote).
• Virtual mental health counseling and telemedicine.