Recipient Support Specialist (Fintech)

TL;DR

Recipient Support Specialist (Fintech): Managing the recipient support queue and resolving reward-related issues via email and phone with an accent on empathetic communication and efficient problem solving. Focus on improving recipient experience, gathering feedback for product teams, and maintaining SLAs.

Location: Remote (Must be based in the Americas)

Salary: $50,000 – $60,000

Company

Global platform for businesses to send payouts, gift cards, and money to millions of recipients worldwide.

What you will do

• Serve as the primary point of contact for recipient inquiries via email and phone.
• Act as a first-level problem solver to help recipients redeem, access, or troubleshoot rewards.
• Utilize internal tools, macros, and help articles to resolve issues efficiently.
• Gather and analyze recipient feedback trends to help the product team prioritize future projects.
• Collaborate with the support team to meet SLAs and improve process efficiency.

Requirements

• Bachelor's degree.
• Effective communication skills with the ability to write clearly and concisely.
• High level of composure, patience, and empathy when interacting with users.
• Ability to multitask, prioritize responsibilities, and stay organized in a high-volume queue.
• Must be based in the Americas.

Culture & Benefits

• Competitive base salary and equity options.
• Fully remote work environment.
• High-documentation and low-meeting company culture.
• Opportunity to participate in international company offsites.