Technical Sales Lead (AI)

TL;DR

Technical Sales Lead (AI): Owning and expanding strategic customer relationships across DoD and Federal agencies with an accent on revenue growth, account retention, and platform adoption. Focus on identifying upsell opportunities, conducting strategic account planning, and serving as the primary post-sale relationship owner for high-value accounts.

Location: Remote (United States)

Company

hirify.global is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity.

What you will do

• Manage post-sale relationships for DoD, Federal, and commercial accounts as the primary point of contact.
• Drive revenue expansion through strategic upsell, cross-sell, and platform adoption initiatives.
• Monitor customer satisfaction and engagement to mitigate churn and ensure high retention rates.
• Develop detailed account plans and lead Quarterly Business Reviews (QBRs) to reinforce value and ROI.
• Collaborate with Product and Marketing teams to translate customer feedback into platform improvements.
• Maintain rigorous CRM discipline to provide accurate pipeline forecasts and customer intelligence.

Requirements

• 3+ years of experience in sales, account management, or strategic relationship management.
• Minimum 2 years of experience selling SaaS solutions to the DoD, Intelligence Community, or Federal agencies.
• Strong understanding of Generative AI, Large Language Models (LLMs), and SaaS platforms.
• Exceptional interpersonal skills for communicating with stakeholders from program managers to Flag Officers.
• Must be based in the United States.
• Ability to travel to customer sites and company events as needed.

Nice to have

• Proven ability to identify and follow up on new sales leads.

Culture & Benefits

• Work in a high-growth environment with a strong emphasis on autonomy and ownership.
• Opportunity to work with cutting-edge AI decision intelligence tools for national security.
• Influence the product roadmap by serving as the internal voice of the customer.
• Equal opportunity employer with a commitment to diversity and inclusion.