Customer Success Manager (Enterprise SaaS)

TL;DR

Customer Success Manager (Enterprise SaaS): Own and drive success, retention, and growth for a portfolio of enterprise customers, developing tailored account plans and achieving commercial metrics like renewals, upsells, and cross-sells. Focus on building executive relationships, leading business reviews, identifying expansion opportunities, and mitigating risks in complex IT environments.

Location: Remote - US

Salary: $90,000 - $120,600

Company

Object storage leader in the open cloud movement, managing over three billion gigabytes for 500K+ customers in 175+ countries.

What you will do

• Own strategic account leadership and growth for enterprise customers, executing tailored plans in collaboration with Account Executives.
• Drive renewals, upsells, cross-sells, and revenue growth, qualifying and positioning expansion opportunities.
• Build trusted executive relationships and align with sales strategies for retention and expansion.
• Lead business reviews and technical calls to align solutions with enterprise objectives and identify growth opportunities.
• Proactively manage risks to retention and communicate account health to sales.
• Advocate for customer needs internally and track success metrics for continuous improvement.

Requirements

• US-based for remote work.
• 3+ years in Customer Success or Account Management in cloud/SaaS, with enterprise track record.
• Proven achievement of commercial targets and strategic partnerships.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of enterprise IT environments, procurement, and structures.
• Experience with Salesforce and CRM tools.

Nice to have

• Familiarity with sales enablement platforms like Gong.
• Understanding of workflow/storage challenges.

Culture & Benefits

• Healthcare for family, dental, vision, 401K, RSU grants, ESPP.
• Flexible vacation, maternity/paternity leave, childcare bonus, fertility support.
• MacBook Pro, workstation stipend, learning & development program.
• Commuter benefits, healthy work-life balance culture.