Customer Success Manager, Strategic

TL;DR

Customer Success Manager, Strategic (hirify.global): Building and fostering relationships with enterprise customers to drive retention, renewals, expansion, and upsell of giving platform products with an accent on value realization and adoption. Focus on managing full-cycle renewals, structuring contracts, and engaging senior executives through high-volume interactions and on-site business reviews.

Location: Colorado Springs, CO; Redmond, WA (hybrid: 3 days office / 2 remote); Remote: CA & WA only - all other states not in consideration

Compensation: $100k base + $20k variable = $120k OTE

Company

hirify.global provides mobile apps, management software, and giving technology to help nonprofits, faith-based organizations, and communities strengthen connections and drive charitable giving.

What you will do

• Drive revenue retention through quota-based targets for renewals and account management.
• Promote platform adoption and engagement with givers beyond initial deployment.
• Identify upsell opportunities and sell additional products and features.
• Conduct high-volume sales activities including calls, emails, and relationship building with executives.
• Lead product training, deployment assistance, and on-site business reviews (8-12 trips/year).
• Manage full-cycle renewal process from discovery to negotiation and close.

Requirements

• Bachelor’s Degree or equivalent experience; 5+ years in inside sales, account management, renewals.
• Working knowledge of Salesforce or similar CRM.
• Proven quota attainment and experience managing large strategic accounts.
• Strong communication for presenting to groups and building C-level relationships.
• Experience in Not-for-Profit, Education, or Faith verticals preferred; software background a plus.
• Self-starter with problem-solving, multitasking, business acumen, and detail orientation.

Culture & Benefits

• 100% employer-paid medical, dental, vision for employee; 70%+ for dependents.
• 401K match, 15+ days PTO (increases with tenure), 12 holidays, 2 volunteer days off.
• Paid parental/adoption leave; hybrid model in WA/CO or remote in CA/WA.
• Fast-paced startup environment with emphasis on learning, teamwork, and overperformance.
• Recognized as top workplace in Seattle, Denver, Dallas; Best Places for Women.