Customer Success Manager (Residential)

TL;DR

Customer Success Manager (Residential): Managing a portfolio of approximately 100 accounts to drive product adoption and business results with an accent on relationship management, ROI demonstration, and churn mitigation. Focus on proactively engaging customers, resolving complex issues, and maximizing gross revenue retention.

Location: Remote (US)

Salary: $59,000 – $78,900 USD (plus commission)

Company

hirify.global is a comprehensive software platform designed to help residential and commercial contractors manage and grow their businesses.

What you will do

• Act as the primary point of contact for approximately 100 assigned accounts.
• Drive customer ROI by creating value plans and guiding users to maximize platform utility.
• Perform proactive and reactive outreach to identify goals, roadblocks, and ensure satisfaction.
• Monitor account health to mitigate churn risks and defuse challenging customer situations.
• Analyze user engagement data to design targeted success campaigns and remote workshops.
• Gather and relay customer feedback to product and development teams for continuous improvement.

Requirements

• 2+ years of experience in customer-facing roles, customer success, or account management.
• Must be based in the United States.
• Ability to work within PST/MST hours.
• Strong de-escalation, problem-solving, and communication skills.
• Proven ability to multi-task and manage multiple projects with high attention to detail.
• Experience working effectively in a remote setting.

Nice to have

• Operational experience with Salesforce, Gainsight, and Tableau.
• Proficiency in hirify.global workflows and best practices.
• Background in data or business performance analytics.
• Project management experience.

Culture & Benefits

• Holistic health benefits: company-paid medical, dental, and vision (100% employer paid options).
• Financial support: 401k match and financial planning tools.
• Comprehensive family support: parental leave, up to $20k in fertility services, and adoption reimbursement.
• Flexible work environment with flextime and support for autonomous work.
• Career growth through leadership training, onboarding programs, and learning opportunities.