Associate Customer Success Manager (Edtech)

TL;DR

Associate Customer Success Manager (Edtech): Managing a high-volume portfolio of 150–300 K-12 education accounts to drive retention, adoption, and expansion with an accent on proactive engagement and data-driven health monitoring. Focus on leading renewal strategies, identifying expansion opportunities, and solving root cause customer challenges.

Location: Remote (Must be based in the US)

Salary: $65,000 - $72,500 USD (OTE)

Company

hirify.global is a leading education technology company providing AI-powered solutions to unlock student engagement and empower K-12 teachers.

What you will do

• Manage a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes.
• Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum.
• Monitor health signals and usage data to prioritize high-impact actions and identify risks early.
• Lead renewal strategy and execution to reduce risk and secure long-term partnerships.
• Identify and drive expansion opportunities in partnership with the Sales team.
• Utilize tools like Salesforce, Gainsight, Gong, and Salesloft for operational rigor and process adherence.

Requirements

• 2+ years of experience managing a large or high-volume portfolio of accounts.
• Proven success in owning renewals, retention, or expansion targets.
• Ability to conduct frequent proactive calls and maintain numerous customer conversations weekly.
• Strong prioritization skills and a data-driven approach to measuring success.
• Must be based in the United States.

Nice to have

• Experience with Gong, Salesloft, Salesforce, or similar tools.
• Background in the education sector.

Culture & Benefits

• Comprehensive medical benefits with employer contributions to premiums and HSA accounts.
• 401(k) plan with an employer match for long-term financial security.
• Fully remote work environment with a monthly tech stipend.
• Inclusive family support, including parental leave and fertility assistance.
• Flexible PTO, paid sick time, and a company-wide winter break.
• Annual learning and development allowance for external training and professional growth.