Senior Manager, Client Onboarding and Implementation (SaaS)

TL;DR

Senior Manager, Client Onboarding and Implementation (SaaS): Leading the strategy and execution of end-to-end onboarding for veterinary clinics with an accent on team leadership, process scalability, and cross-functional alignment. Focus on building scalable implementation frameworks, managing a team of specialists, and guiding clinics through complex workflow migrations.

Location: 100% remote within the USA

Salary: $75,000–$130,000 per year

Company

hirify.global is a fast-growing company modernizing the animal health industry through a procurement marketplace, ecommerce experience, and next-generation practice management systems.

What you will do

• Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and delivery standards.
• Own the overall implementation strategy and lifecycle, from project planning frameworks to go-live execution.
• Serve as the primary escalation point and key liaison between veterinary clinics and internal product and engineering teams.
• Define team-wide project goals, success metrics, and delivery standards aligned with business priorities.
• Build, refine, and scale project management processes, templates, and tooling.
• Oversee training delivery and support the team in troubleshooting configuration, data imports, and integrations.

Requirements

• 4+ years of experience managing complex software implementation projects (preferably in SaaS).
• At least 2 years of experience in a people management role.
• Must be based in the USA.
• Unable to sponsor work visas.
• Willingness to travel to client sites as needed (10–15%).
• Bachelor's degree or equivalent practical experience.

Culture & Benefits

• 100% remote work arrangement within the USA.
• Comprehensive medical, dental, and vision insurance.
• Automatic 401k contribution and equity options.
• Open vacation policy and bi-annual company retreats.
• At-home office setup and monthly team events.