Revenue Operations Manager, Expansion and Retention (SaaS)

TL;DR

Revenue Operations Manager, Expansion and Retention (SaaS): Managing the operational backbone of post-sales organizations to optimize revenue retention and expansion with an accent on ARR performance, churn analysis, and forecasting. Focus on designing scalable post-sales processes and improving GTM systems visibility.

Location: Remote (US)

Company

hirify.global is a modern software platform that helps thousands of organizations worldwide manage their fleet operations.

What you will do

• Own reporting and dashboards for ARR performance, including churn, contraction, reactivation, and expansion.
• Analyze revenue trends to identify root causes and inform GTM plays, segmentation, and customer coverage.
• Optimize renewal and expansion forecasting by improving data hygiene and visibility into at-risk accounts.
• Facilitate weekly and quarterly business reviews to support NRR and GRR goals.
• Design scalable post-sales processes, including customer handoffs and lifecycle milestones.
• Collaborate with GTM Systems to enhance Salesforce, Gainsight, and supporting toolsets.

Requirements

• 4+ years of experience in Revenue, Customer Success, or Business Operations within a B2B SaaS environment.
• Proficiency in building reporting and managing workflows in Salesforce and/or Gainsight.
• Deep understanding of customer health metrics and leading indicators for churn.
• Proven ability to drive strategic projects from ideation to full process adoption.
• Strong analytical skills to derive insights from data and recommend revenue opportunities.
• Must be based in the United States to be eligible for company benefits.

Nice to have

• SQL or advanced analytics experience.

Culture & Benefits

• Comprehensive health, dental, and vision insurance (100% employee coverage).
• 401(k) match of 4% and incentive stock options.
• Generous paid time off (4 weeks) plus company and floating holidays.
• Paid parental leave (16 weeks for birthing parent, 4 weeks for non-birthing).
• Financial support for professional development and wellbeing ($150 quarterly fund).
• Business expense stipend and high-end equipment (Mac laptop).