Principal, Revenue Operations & Strategy (SaaS)

TL;DR

Principal, Revenue Operations & Strategy (SaaS): Building the operational foundation for post-sales motions with an accent on NRR tracking, churn analytics, and implementation frameworks. Focus on automating recurring operational motions in HubSpot and creating a data-driven GMV growth framework for leadership.

Location: Remote (Must be based in the US)

Salary: $149,842 – $190,902

Company

hirify.global empowers ambitious aesthetic entrepreneurs to build profitable, independent practices through a remote-first, scalable platform.

What you will do

• Own post-sales analytics end-to-end, building reporting infrastructure for churn, retention, launch velocity, and service adoption.
• Design implementation tracking and handoff frameworks to minimize the gap between contract close and provider go-live.
• Develop a repeatable GMV growth framework using segmentation, cohort analysis, and service-line reporting.
• Automate recurring operational motions and workflows via HubSpot to reduce administrative overhead for PSMs.
• Standardize NRR, churn, and expansion definitions across Finance, Customer Growth, and Sales teams.

Requirements

• 5–8 years of experience in RevOps, Customer Success Operations, BizOps, or Finance & Strategy at a high-growth SaaS company (Series A–D preferred).
• Must be based in the US.
• Expertise as a HubSpot power user with experience building renewal pipelines, health programs, and churn dashboards from scratch.
• Proven experience solving "book-to-live" gaps and designing implementation handoff processes.
• Strong financial modeling skills, including capacity models and cohort analyses for board-level reporting.

Culture & Benefits

• Greenfield ownership with the ability to design and implement systems from a blank slate.
• High-visibility role reporting directly to the CFO and collaborating with Customer Growth leadership.
• Strategic partnership where operations are viewed as a core business driver, not a back-office function.
• Company values centered on ownership, speed, care, and continuous learning.