Head of Accounts (Ecommerce)

TL;DR

Head of Accounts (Ecommerce): Leading the growth and scaling of the current client portfolio for an enterprise commerce solutions provider with an accent on AI-enabled account management and strategic commercial growth. Focus on transforming account management into a disciplined, insight-driven function and driving expansion revenue through consultative selling.

Location: Remote (Canada)

Salary: $130,000–$160,000 CAD

Company

hirify.global builds smart, modern commerce solutions that help enterprise brands move faster using AI, data, and composable systems.

What you will do

• Manage a personal portfolio of 5–8 priority accounts, driving expansion and renewals of $200K–$500K+.
• Develop and implement account management playbooks, including standards for planning, business reviews, and risk mitigation.
• Design and operationalize an AI-enabled account management function to improve research, forecasting, and efficiency.
• Lead sales operations for existing accounts, ensuring accurate quarterly forecasting and pipeline hygiene.
• Manage, coach, and develop a team of Account Managers and Client Partners in consultative selling.

Requirements

• Experience leading account management, client growth, or customer success in professional services, digital consulting, or tech.
• Proven track record of growing enterprise accounts and driving expansion revenue.
• Experience owning bookings, forecasts, and revenue targets.
• Ability to operate at the executive level with senior stakeholders such as CTOs and VPs of Digital.
• Must be based in Canada.

Nice to have

• Experience in composable commerce, digital transformation, ecommerce, or retail technology.

Culture & Benefits

• Culture emphasizing accountability for outcomes and high autonomy in activities.
• Structured growth paths with ongoing meetings with leadership to define progress.
• Inclusive and accessible workplace environment compliant with AODA and Ontario Human Rights Code.
• Strong commitment to social and environmental stewardship.

Hiring process

• Use of AI-enabled tools for communications, scheduling, and feedback summarization.
• All final hiring decisions are made by human recruiters and hiring managers.