Account Manager, Enterprise (SaaS)

TL;DR

Account Manager, Enterprise (SaaS): Managing and growing relationships with existing enterprise customers to drive expansion and retention with an accent on upselling and cross-selling within the digital experience platform. Focus on developing strategic account plans and aligning composable content, commerce, and data solutions to complex business challenges.

Location: Remote, Western United States Region (PST)

Salary: $195,000-$300,000 OTE

Company

Leading provider of agentic digital experience software focusing on personalized digital experiences for iconic global brands.

What you will do

• Act as the primary contact for designated enterprise accounts to foster long-term relationships.
• Identify and execute opportunities for upselling, cross-selling, and contract renewals to drive revenue.
• Develop strategic account plans to maximize customer satisfaction and lifetime value.
• Collaborate cross-functionally and with partner networks to ensure exceptional client support.
• Monitor customer health and proactively address issues to ensure long-term partnerships.
• Stay current on industry trends and the competitive landscape to inform product improvements.

Requirements

• 5+ years of experience in software sales or SaaS environments.
• Experience in enterprise account management, preferably with CMS, CX, Commerce, or DAM technologies.
• Strong business acumen regarding digital marketing and the evolving digital landscape.
• Excellent communication skills for building credibility with C-level and other stakeholders.
• Must be eligible to work in the US (E-verify will be used).

Nice to have

• Proficiency in sales methodologies, specifically MEDDIC.
• Proven track record of selling SaaS MarTech solutions.
• Training in "Command of the Message".

Culture & Benefits

• Competitive compensation with a 1st Quarter commission guarantee.
• High-reward commission plans and an annual President’s Club for top performers.
• Comprehensive benefits package including health, dental, and parental leave.
• Professional development via LinkedIn Learning and internal workshops.
• Structured career growth path.