Customer Advocacy Marketing Manager (SaaS)

TL;DR

Customer Advocacy Marketing Manager (SaaS): Building and leading a comprehensive customer advocacy program from the ground up to amplify the customer voice and drive brand loyalty with an accent on strategic program development, customer reference management, and content creation. Focus on designing a robust reference program, orchestrating an annual user conference, and fostering a thriving online user community.

Location: Remote (United States)

Company

hirify.global Software is a leader in full stack automation for mission-critical business processes, providing a SaaS-based composable automation platform for ERP.

What you will do

• Develop and implement a comprehensive customer advocacy program strategy with defined KPIs.
• Build and manage a customer reference program, identifying and recruiting customer advocates.
• Create compelling customer success stories, case studies, and testimonials across various formats.
• Identify and secure customer speakers for webinars and conferences while managing awards programs.
• Collaborate with the customer education team to develop and manage a thriving online user community.
• Spearhead the planning and execution of an annual in-person user conference.

Requirements

• 5+ years of experience in B2B marketing or customer success with a focus on customer advocacy.
• Proven track record of building and managing successful advocacy programs from scratch.
• Experience in developing diverse customer content, including case studies and videos.
• Strong interpersonal and communication skills for building relationships with stakeholders.
• Must be based in the United States.
• Bachelor’s degree in Marketing, Communications, or a related field.

Nice to have

• Experience managing customer communities and user conferences.
• Experience in the software industry, specifically in automation or managed file transfer.

Culture & Benefits

• Culture rooted in values such as "One Team", "Obsess over Customer Success", and "Be Curious".
• High-visibility role with the opportunity to lead a program from its inception.
• Collaborative environment for growth-oriented and enthusiastic over-achievers.
• Equal opportunity employer with a strict zero-tolerance policy for discrimination.