Sr. Strategic Account Manager (Healthcare SaaS)

TL;DR

Sr. Strategic Account Manager (Healthcare SaaS): Managing client engagements to drive growth and retention for a clinical workforce intelligence platform with an accent on solution adoption and revenue expansion. Focus on identifying growth opportunities, aligning SaaS products to customer strategic priorities, and collaborating cross-functionally to optimize customer retention.

Location: Remote (US). Must be based in a U.S. jurisdiction. No visa sponsorship available. Occasional travel to HQ in Cleveland, Ohio is required for orientation and meetings.

Salary: $135,000 - $150,000 base

Company

hirify.global is a clinical workforce intelligence company providing real-time practitioner data and AI-powered insights for healthcare systems and staffing firms.

What you will do

• Drive growth and retention within existing customer portfolios through upselling and strategic alignment.
• Identify business problems and map them to hirify.global's SaaS product offerings to create demand.
• Collaborate with Product and Engineering teams to provide customer feedback and influence the product roadmap.
• Build and maintain high-trust relationships with executive stakeholders in healthcare organizations.
• Analyze workforce intelligence and analytics to articulate goals, plans, and trends to clients.

Requirements

• 5+ years of Account Management experience in Healthcare tech, preferably in a SaaS environment.
• Proven track record of expanding revenue through existing business and upselling.
• Strong communication skills for interacting with healthcare professionals and executives.
• Highly organized with a systematic approach to managing complex business processes.
• Must be based in the United States.

Culture & Benefits

• Comprehensive Health Insurance and 401(k) with employer match.
• Wellness and Work From Home stipends.
• Flexible PTO and paid parental leave.
• Professional development reimbursement.
• Commitment to diversity, equity, and inclusion through the DiT Employee Resource Group.

Hiring process

• Interviews with Talent Acquisition, Hiring Manager, and a Team Panel.
• Executive Interview.
• Reference calls and final decision.