Manager, Customer Success Operations

TL;DR

Manager, Customer Success Operations (Revenue Operations): Owning the operational processes, reporting, and programs that support the Customer Success Management function with an accent on scalability, data-driven decision-making, and cross-functional alignment. Focus on translating ambiguous business requirements into actionable systems and process improvements to drive efficiency across the customer lifecycle.

Location: Must be based in the United States

Salary: $115,200–$194,400 USD

Company

hirify.global is the intelligent orchestration platform for DevSecOps, enabling organizations to accelerate digital transformation and ship secure software faster.

What you will do

• Own core operational cadences including pipeline reviews, renewal tracking, and customer health reporting.
• Translate complex business questions from CS leadership into clear problem statements and drive them to resolution.
• Partner with Revenue Technology and Analytics teams to evolve systems and reporting infrastructure.
• Build cross-functional alignment with Sales and Finance to operationalize go-to-market changes.
• Identify process friction and lead end-to-end improvement efforts from diagnosis to adoption.
• Support planning cycles including capacity modeling, territory planning, and target setting.

Requirements

• 4+ years of experience in Sales Operations, Revenue Operations, management consulting, or strategy.
• Strong critical thinking and structured problem-solving skills.
• Proven ability to influence stakeholders without direct authority.
• Aptitude for systems thinking and understanding go-to-market motions.
• Comfort operating in a scaling environment with high ambiguity.
• Must be based in the United States.

Culture & Benefits

• Flexible Paid Time Off policy.
• Equity compensation and Employee Stock Purchase Plan.
• Comprehensive health, financial, and well-being benefits.
• Growth and Development Fund for continuous learning.
• Home office equipment support.
• Values-driven, all-remote environment with a focus on documentation and iteration.