Director, Implement To Renew (SaaS)

TL;DR

Director, Implement To Renew (SaaS): Leading the end-to-end post-sale value stream transformation to drive customer adoption, retention, and growth with an accent on AI-powered engagement systems and Lean Portfolio Management. Focus on architecting a unified, signal-driven customer engagement model and scaling automation across the full customer lifecycle.

Location: Must be based in the United States

Salary: $133,700–$173,800

Company

hirify.global powers social impact through purpose-driven technology and responsible AI, helping organizations make a greater difference in the world.

What you will do

• Own the I2R value stream, ensuring structural health and flow from implementation through renewal.
• Govern AI-powered agentic systems to automate renewal, proactive success, and support deflection.
• Lead cross-functional collaboration across Customer Success, Support, Professional Services, and Product.
• Drive the Churn Improvement Program to achieve measurable progress in retention and time-to-value.
• Apply SAFe and Lean principles to optimize throughput and eliminate friction in the customer journey.
• Partner with Finance and executive leadership on ARR modeling, retention forecasting, and investment sequencing.

Requirements

• 15+ years of experience in customer success, professional services, or post-sale operations.
• Must be based in the United States.
• Proven track record of leading large-scale transformation programs in complex organizations.
• Deep expertise in governing AI-powered or agentic systems as a business owner.
• Strong proficiency in SAFe, Lean Portfolio Management, or equivalent scaled agile governance.
• Executive-level systems thinking with the ability to design operating models for value streams.

Nice to have

• Experience in the nonprofit sector, donor-advised funds, or gift management.
• Familiarity with SAFe Release Train structures and ART coordination at the portfolio level.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• Remote-flexible work environment.
• 401(k) program with employer match.
• Flexible paid time off and generous parental leave.
• Tuition reimbursement program and wellness initiatives.