Technical Account Manager (E-commerce)

TL;DR

Technical Account Manager (E-commerce): Delivering strategic technical guidance and execution support to enterprise clients within the hirify.global commerce network with an accent on channel implementation and platform optimization. Focus on bridging communication between client technical teams and internal engineering, solving complex technical issues, and driving revenue conversion through tactical execution.

Location: Remote (Must be based in the United States)

Salary: $60,000–$100,000 per year + 10% discretionary bonus

Company

hirify.global is a global commerce network accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.

What you will do

• Serve as the primary technical touchpoint for enterprise clients, managing daily business-as-usual activities.
• Develop and oversee channel implementation strategies aligned with technical requirements and platform capabilities.
• Drive tactical execution on the hirify.global platform, including repricing and promotional planning to maximize revenue.
• Conduct technical reviews to identify optimization areas and provide forward-looking recommendations.
• Resolve complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
• Support technical roadmap planning, feature adoption, and product feedback loops for strategic clients.

Requirements

• 2+ years of experience in technical account management, implementation, or solutions engineering in a B2B SaaS or e-commerce environment.
• Proven experience supporting enterprise clients with technical onboarding and platform integration.
• Strong proficiency in Excel, Salesforce, and JIRA.
• Foundational understanding of channel requirements, data mapping, and feed architecture.
• Proficiency with Microsoft Copilot and comfort leveraging AI-driven tools in daily workflows.
• Must be based in the United States.

Nice to have

• Bachelor's degree in Business, Engineering, Computer Science, or a related technical field.
• 3+ years of experience in technical account management or solution engineering.
• Experience with e-commerce product data platforms and SaaS deployment models.
• Experience navigating complex stakeholder environments in retail technology.

Culture & Benefits

• Remote-first working conditions with a $65/month remote work stipend for internet.
• Comprehensive medical, dental, and vision benefits with company HSA contributions starting Day 1.
• 401(k) match of 6% and a competitive time-off package (20+ days PTO, wellness days, and paid holidays).
• Generous parental leave: 12 weeks for primary caregivers and 4 weeks for secondary caregivers.
• Career development opportunities and tuition assistance.
• Inclusive culture with accessible leadership and team-building activities.