Client Migrations Change Manager, TPA

TL;DR

Client Migrations Change Manager, TPA (Healthcare): Lead internal change management and communications for Project Cascadia to ensure adoption during migrations to new systems and operating models with an accent on impact assessments, readiness gaps, and targeted messaging. Focus on translating complex multi-workstream changes into actionable implications for TPA Operations and non-client-facing teams.

Location: Remote, United States

Salary: $105,000 - $145,000

Company

Personalized health platform bringing health plan administration, holistic wellbeing solutions, and care navigation together to reduce costs and improve health outcomes for employers, health plans, and health systems.

What you will do

• Develop and execute comprehensive change management strategy aligned to project phases, milestones, and workstreams.
• Integrate change activities into program planning, delivery, and governance for operational readiness.
• Partner with PMO/TMO, workstream owners, and leaders to assess impacts and inform decisions.
• Conduct change impact assessments across systems, processes, roles, and workflows.
• Own internal communications plan, creating role-specific messaging on changes, reasons, timelines, and new ways of working.
• Support adoption by addressing gaps, change fatigue, SOP updates, and training alignment.
• Provide governance reporting on readiness, sentiment, and milestones; monitor issues and successes.

Requirements

• Bachelor's degree or equivalent
• 8-10 years in organizational change management for large-scale transformations
• Demonstrated experience with complex, multi-workstream initiatives and operational impacts
• Strong stakeholder engagement, communication, facilitation, and cross-functional collaboration skills
• Expertise in translating complex changes into actionable messaging, risk mitigation, and executive influence
• Experience in healthcare, benefits administration, or regulated environments preferred
• Familiarity with system migrations, operating model changes, PMO/TMO partnerships preferred

Culture & Benefits

• Competitive base salary and full benefits package starting day one
• Comprehensive medical and dental through our own health solutions
• Unlimited PTO, mental health support, retirement planning, financial protection
• Professional development with career progression and learning budgets
• Mission-driven culture emphasizing diversity, equity, inclusion, and real health impact