Technical Support Specialist (Health IT)

TL;DR

Technical Support Specialist (Health IT): Supporting physicians, nurses, and administrators with clinical communication and scheduling tools with an accent on user account management, application troubleshooting, and workflow configuration. Focus on resolving message delivery issues, designing custom applications, and collaborating with hospital IT teams.

Location: Remote within the United States only; candidates must be located within the US

Salary: $19 USD / hour

Company

Leading provider of clinical communication and physician scheduling solutions with 400+ employees and $100M+ revenue, recognized as a Gartner Magic Quadrant leader and multiple KLAS award winner.

What you will do

• Field incoming client communications via phone, chat, and online portal.
• Train end-users on phone, mobile, and web applications.
• Troubleshoot message delivery and content issues, identifying root causes and making configuration changes.
• Design, configure, and deploy custom applications to meet workflow needs.
• Build and revise user accounts following best practices.
• Collaborate with customer success, integration, and technical teams on escalated issues.

Requirements

• Must be located within the United States.
• Able to start on June 8, 2026.
• Strong technical aptitude and analytical troubleshooting skills.
• Excellent written and verbal communication skills; must speak English.
• High customer empathy and service skills.
• Access to high-speed internet; camera on during meetings.
• Willingness to work evenings, overnights, weekends, and holidays (night shifts available).

Culture & Benefits

• Remote-first work environment.
• Health, dental, vision, life, and disability insurance from day one.
• 401K with match, immediately vested.
• 17 company holidays, 2 floating holidays, plus competitive PTO.
• Internal advancement opportunities.
• Mission-driven team focused on healthcare innovation and clinician well-being.