Assistant Manager Concierge (Healthcare)

TL;DR

Assistant Manager Concierge (Healthcare): Overseeing a team of healthcare concierge members to ensure expert delivery of drug and healthcare services with an accent on daily operations management, productivity monitoring, and team coaching. Focus on optimizing client experience, tracking KPIs, and refining operational protocols for efficiency.

Location: Must be based in and authorized to work in the United States

Salary: $50,000 – $56,000 annually

Company

Leading provider of mission-critical background screening solutions for Fortune 100 and Global 500 brands.

What you will do

• Lead and coach a team of healthcare concierge members on work processes and SOPs.
• Monitor team productivity and quality to ensure high client satisfaction.
• Onboard and integrate new team members into the operational workflow.
• Refine procedures and protocols to improve overall team efficiency.
• Manage team performance and ensure KPIs are consistently met.
• Address and escalate complex client issues to the Operations Manager.

Requirements

• Associate Degree or equivalent experience (Bachelor’s preferred).
• Proven experience in supervising and motivating teams to meet performance goals.
• Familiarity with healthcare services and client needs.
• Proficiency in Microsoft Office Suite and database lookups.
• Authorization to work in the United States.
• Proficiency in English (reading, writing, speaking).

Culture & Benefits

• Fully remote work arrangement with occasional business travel.
• Comprehensive Medical, Vision, and Dental benefit plans.
• 401k with employer match and Employee Stock Purchase Plan (ESPP).
• Competitive Paid Time Off (PTO) and 9 paid company holidays.
• Opportunities for professional growth and technical transformation.