Clinical Support Specialist (Medtech)

TL;DR

Clinical Support Specialist (Medtech): Managing outbound and inbound clinical communications to optimize patient outcomes using a SaaS platform with an accent on medication management and patient engagement. Focus on resolving medication-related issues, coordinating with providers and pharmacies, and ensuring accurate clinical documentation.

Location: Remote (US), must live in and be eligible to work in the United States. Required to attend on-site meetings multiple times per year.

Salary: $20-22/hour

Company

A rapidly growing healthcare technology company redefining medication management through AI and data science to improve patient safety and reduce healthcare waste.

What you will do

• Perform outbound calls to patients, providers, and pharmacies to intervene in clinical cases.
• Manage high-volume inbound and outbound call queues while maintaining service quality.
• Coordinate with pharmacists to escalate medication-related and health-related issues.
• Document all patient interactions and clinical interventions accurately within the SaaS platform.
• Schedule telephonic or videoconference appointments between patients and clinical pharmacists.
• Collaborate with the Clinical Care team to optimize workflows and process improvements.

Requirements

• Must live in and be eligible to work in the United States.
• Bachelor's degree in Health Sciences or related field (preferred) or equivalent healthcare/call center experience.
• Knowledge of basic medical terminology and brand/generic medication names.
• Proficiency in Google Workspace, Mac environment, and contact-center tools (e.g., Five9, Slack).
• Ability to work 40 hours/week within 6AM-6PM Pacific Time, including rotating Saturdays.
• Ability to pass a background check.

Nice to have

• Healthcare certification (e.g., Certified Pharmacy Technician, Certified Medical Assistant).
• Experience with electronic medical records (EMR).
• Experience in ambulatory care or high-volume healthcare call centers.

Culture & Benefits

• Full benefits provided starting from day one of the temporary period.
• Opportunity to collaborate with experienced clinicians, engineers, and digital health entrepreneurs.
• Mission-driven culture focused on saving lives and reducing healthcare costs.
• Dynamic, metrics-driven environment with ongoing coaching and growth prospects.
• Annual holiday shutdown for 2-3 weeks between late December and early January.