Member Care Advocate (Healthcare)

TL;DR

Member Care Advocate (Healthcare): Providing high-quality, empathetic support to members navigating healthcare benefits and care options with an accent on benefit coverage explanation and provider network confirmation. Focus on resolving member issues end-to-end, ensuring HIPAA compliance, and delivering high member satisfaction (MSAT) in a high-volume environment.

Location: Remote (Must be based in the United States)

Salary: $21.00 - $24.10 per hour

Company

hirify.global is a healthcare company delivering integrated virtual care and navigation to raise the standard of healthcare for everyone.

What you will do

• Handle high-volume inbound calls to provide empathetic, member-centered support.
• Explain benefits coverage, cost-sharing concepts (deductibles, copays), and eligibility details.
• Confirm in-network providers and update member account information.
• Guide members through enrollment and scheduling for virtual care programs.
• Document interactions accurately in CRM systems to ensure continuity of care.
• Meet or exceed targets for quality audits and member satisfaction (MSAT).

Requirements

• Bachelor’s degree with 2+ years of customer service/healthcare experience OR 5 years of relevant experience.
• Must be based in the United States.
• Availability for a 3-week paid training period (10 a.m. - 7 p.m. EST, Mon-Fri) with no planned time off permitted.
• Ability to work from a secure, distraction-free home office with reliable internet.
• Proficiency with Google Workspace, Apple products, and CRM software.
• Strong understanding of HIPAA guidelines and member confidentiality.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• Free virtual primary care, urgent care, and behavioral health via IH4IH.
• 401(k) plan with a 50% match on contributions up to 6%.
• Work-from-home (WFH) stipend to cover internet expenses.
• Paid time off, generous parental leave, and company-wide holidays.
• Opportunities for career advancement and professional development within a rapidly expanding company.