IT Support Specialist (Healthcare AI)

TL;DR

IT Support Specialist (Healthcare AI): Providing high-touch technical support for employees across macOS, Windows, and mobile platforms with an accent on complex troubleshooting and AV event management. Focus on administering core IT systems like Jamf Pro, Okta, and Google Workspace to ensure seamless internal operations.

Location: Fully on-site in Mountain View, CA

Salary: $60K – $75K

Company

hirify.global is an AI-driven healthcare platform dedicated to simplifying clinical documentation and administrative costs to improve the healthcare experience.

What you will do

• Resolve complex, escalated technical issues through deep troubleshooting and creative problem-solving.
• Deliver high-touch support to employees via Slack, email, and in-person sessions.
• Own AV setup, maintenance, and live support for company-wide events such as All Hands and town halls.
• Administer core IT systems including Jamf Pro, Okta, and Google Workspace.
• Maintain IT documentation, runbooks, and SOPs within Notion.
• Manage and track support tickets accurately using Jira Service Management.

Requirements

• Location: Must be based in and work from the Mountain View, CA office.
• 2–3+ years of IT support experience, preferably in a corporate or high-growth environment.
• Deep macOS troubleshooting expertise and strong proficiency in Windows 10/11, iOS, and Android.
• Hands-on experience with Jamf Pro, Okta, and Jira Service Management.
• Proven experience supporting AV systems for large-scale corporate events.
• Strong written and verbal communication skills for explaining technical issues to non-technical users.

Culture & Benefits

• High-visibility role within a high-impact IT Support Services team.
• Commitment to diversity, equity, and inclusion for all backgrounds.
• Fast-paced environment within a company experiencing 300% year-over-year growth.
• Opportunity to work with a product backed by world-class investors like Sequoia and Y Combinator.