IT Support Engineer (Medtech)

TL;DR

IT Support Engineer (Medtech): Delivering on-site Level I & II technology support for the San Francisco office with an accent on hardware/software troubleshooting, A/V operations, and SaaS administration. Focus on managing local IT infrastructure, optimizing service queue SLAs, and integrating AI tooling into workflows.

Location: Onsite in San Francisco, CA (must be based in the metro area or be able to relocate independently within 90 days)

Salary: $47.00 - $50.87 per hour

Company

hirify.global is a mental healthcare platform providing clinically validated precision care to millions of people through partnerships with over 450 companies.

What you will do

• Provide Level I & II on-site support for hardware, software, and SaaS issues, escalating complex cases to the NYC team.
• Own all A/V setup, maintenance, and troubleshooting for conference rooms and hybrid Zoom meetings.
• Act as the primary IT liaison with building management and manage local vendor relationships for infrastructure and repairs.
• Handle IAM tasks including employee onboarding/offboarding and device management using Okta and JAMF.
• Maintain an accurate hardware asset inventory and author SOPs/knowledge base articles.
• Identify recurring issues and propose process improvements to reduce ticket volume.

Requirements

• 3–5 years of experience in an IT support or IT operations role.
• Strong troubleshooting skills for macOS and iOS.
• Hands-on experience with JAMF (or comparable MDM) and Google Workspace Admin.
• Proficiency with Okta, Slack, Zoom, and Asana.
• Knowledge of AI tooling (ChatGPT, Claude, Gemini) and workflow orchestration (n8n, Zapier, Workato).
• Must be based in the San Francisco metro area or able to relocate independently within 90 days.

Nice to have

• Experience acting as the sole IT point of contact for an office or site.
• Prior exposure to vendor management or building/facilities coordination.
• Familiarity with ITIL frameworks or formal service management practices.
• Basic knowledge of scripting languages.

Culture & Benefits

• Comprehensive Health, Dental, and Vision insurance starting day one, including HSA and FSA plans.
• Employer-sponsored 401(k) match up to 2%.
• Generous parental leave (18 weeks for birthing parents, 16 weeks for non-birthing).
• Professional development reimbursement up to $1,000 per year.
• Mental health support via free visits to the hirify.global network for employees and dependents.
• Specialized perks including One Medical accounts, Noom, Carrot fertility care, and Wellhub.