Help Desk Specialist III (SaaS)

TL;DR

Help Desk Specialist III (SaaS): Providing Tier 1 & 2 technical support for a Mac-centric environment with an accent on device management, SSO integrations, and workflow optimization. Focus on managing macOS and Windows devices via Jamf and Workspace One, configuring Okta workflows, and supporting technical teams.

Location: Remote (Must be based in the US and aligned to early Pacific Time business hours (6:00 AM – 3:00 PM PT))

Salary: $85,000 - $95,000 per year

Company

An outcomes-focused learning company building purpose-built K-12 solutions to promote effective teaching and student safety.

What you will do

• Provide Tier 1 & 2 support for macOS and Windows laptops, including hardware and software troubleshooting.
• Build Okta workflows and manage SSO integrations.
• Scope and configure Atlassian (Jira/Confluence) projects and workflows for various stakeholders.
• Manage, configure, and secure devices using Jamf Pro (macOS) and Workspace One (Windows).
• Administer Google Workspace tools, troubleshooting access and configuration issues.
• Handle onboarding/offboarding tasks, including user provisioning and hardware logistics.

Requirements

• 3–5 years of IT support experience, ideally within a software or SaaS company.
• Strong experience supporting macOS and Windows using Jamf Pro and Workspace One.
• Expertise in Okta orchestration and SSO migration.
• Strong proficiency in configuring Atlassian (Jira/Confluence) workflows.
• Must be based in the US with reliable transportation and home storage space near a FedEx location.
• English proficiency required.

Culture & Benefits

• Competitive pay with 401(k) matching and an employee equity plan.
• Comprehensive health insurance.
• Flexible time off, paid holidays, parental leave, and a paid year-end holiday break.
• Work-from-home funds and professional growth support.
• Inclusive, mission-driven remote culture focusing on accountability and collaboration.