Technical Account Manager (SaaS)

Location: New York City, United States

Salary: $99,450–$112,500 per year; expected OTE of $110,500–$125,000 per year, including bonus or commission.

Company

hirify.global provides a customer engagement platform for personalized cross-channel messaging, journey orchestration, and AI-powered marketing decisioning.

What you will do

• Own the technical relationship and client success for enterprise and strategic customer accounts throughout the customer lifecycle.
• Partner with Customer Success and account teams to drive technical adoption, value, retention, and customer maturity.
• Help customers instrument hirify.global across their technology stacks and refine implementations as their usage evolves.
• Conduct discovery, understand customer use cases and architectures, and recommend appropriate technical solutions.
• Enable customer product and engineering teams through product education, technical guidance, solution documentation, and architectural diagrams.
• Manage technical workstreams, validate use cases and feasibility, and communicate customer requirements to the Product team.

Requirements

• 3–5 years of client-facing experience as a Technical Account Manager or in implementation, technical support, or solutions architecture.
• Experience supporting enterprise or strategic accounts and managing complex customer environments.
• 3+ years of technical experience with strong knowledge of at least two of SaaS, mobile, APIs, or programming.
• Excellent written and verbal communication skills, including the ability to explain complex technical ideas to non-technical stakeholders.
• Ability to manage multiple priorities and work effectively in a fast-paced, complex, collaborative environment.

Nice to have

• Bilingual skills beyond English for communication with global customers.

Culture & Benefits

• Hybrid ways of working with a curated in-office experience focused on community and collaboration.
• Comprehensive medical, dental, vision, life, and disability benefits.
• Flexible paid time off, parental leave, and family services including fertility benefits.
• Retirement and employee stock purchase plans, with potential equity compensation.
• Professional development through career pathing, learning platforms, and an annual learning stipend.
• Employee resource groups, volunteer opportunities, donation matching, and a collaborative workplace culture.

Hiring process

• AI-assisted tools may be used to screen application materials and support interview scheduling, recording, and note summarization.
• Recruiting teams remain involved in hiring decisions; candidates may request information, manual review, or an alternative process where applicable.