Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing the ongoing technical relationship for Enterprise and Strategic customers to drive value, retention, and adoption of the hirify.global platform with an accent on technical strategy and architectural guidance. Focus on instrumenting the platform across customer stacks, resolving complex technical challenges, and translating business needs into product requirements.

Location: New York City (Hybrid)

Salary: $99,450–$112,500 per year (OTE $110,500–$125,000)

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized experiences using AI-powered decisioning and journey orchestration.

What you will do

• Own the end-to-end technical relationship for a portfolio of Enterprise and Strategic accounts.
• Define technology strategies and guide customers in unlocking maximum value from the hirify.global platform.
• Collaborate with product and engineering teams to instrument hirify.global across various customer stacks.
• Conduct discovery sessions to recommend technical solutions based on unique client architectures.
• Create technical documentation and architectural diagrams to drive project progress.
• Advocate for customer needs by translating requirements to the internal Product team.

Requirements

• 3-5 years of client-facing experience as a TAM, Implementation Engineer, or Solutions Architect.
• 3+ years of technical experience with SaaS, Mobile, API, or Programming.
• Must be based in New York City to support the hybrid work model.
• Strong ability to translate complex technical concepts for non-technical stakeholders.
• Proven experience managing complex environments for Enterprise-level accounts.

Culture & Benefits

• Competitive compensation including equity grants (RSUs).
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off and comprehensive medical, dental, and vision insurance.
• Family services including fertility benefits and equal paid parental leave.
• Yearly learning stipend and professional development platforms.
• Community-focused culture with annual Volunteer Week and Employee Resource Groups.