Success Manager (SaaS)

Location: Remote within the United States; travel to Members required 25–30% of the time.

Salary: $70,000–$80,000 annually, plus eligibility for variable compensation.

Company

hirify.global provides SaaS products for outpatient rehabilitation therapy practices and supports medical professionals in improving practice outcomes.

What you will do

• Manage a portfolio of Members and own the full customer relationship.
• Drive retention, account growth, and adoption across multiple product lines.
• Monitor account health, respond to NPS feedback, identify risks, and create action plans to prevent churn.
• Develop strategic success plans and conduct on-site and off-site Executive Business Reviews.
• Use business analytics and KPIs to provide actionable recommendations and improve Member outcomes.
• Identify upsell and cross-sell opportunities and coordinate with Sales, Training, Marketing, Product, Engineering, QA, and support teams.

Requirements

• Must be able and willing to travel 25–30% of the time to meet with Members.
• At least 2 years of Customer Success Management experience, or comparable outpatient clinic or account management experience.
• Strong communication, account management, project management, problem-solving, planning, and coordination skills.
• Ability to understand business analytics, workflows, application functionality, data, and KPIs.
• Ability to manage multiple complex projects, influence internal and external stakeholders, and work autonomously.
• Ability to learn medical terminology and practices and maintain HIPAA confidentiality and compliance.

Nice to have

• Experience working with online SaaS products and services.
• Understanding of SaaS operations and processes.
• BA or BS degree.
• Experience in business operations or the medical field, especially physical therapy or billing.

Culture & Benefits

• Remote work from nearly anywhere in the US.
• Paid time off for rest, volunteering, and community impact.
• Health, dental, vision, 401(k), HSA, and other benefits.
• Employee Resource Groups and an emphasis on authenticity and acceptance.
• Values include accountability, customer service, continuous improvement, community outreach, and health and wellness.