Customer Success Manager (SaaS)

Location: Remote role based in Guadalajara, Jalisco, Mexico

Company

hirify.global, together with Clari, is building an AI-powered Predictive Revenue System for enterprise revenue teams.

What you will do

• Build and manage Mutual Success Plans aligned with customer business objectives.
• Drive product adoption, retention, expansion, and customer satisfaction across a book of business.
• Analyze customer data, identify trends and risks, and prepare insight-driven QBRs.
• Provide strategic guidance on sales engagement and industry best practices.
• Lead customer-facing webinars, trainings, executive calls, and on-site stakeholder meetings.
• Collaborate with sales, customer success, leadership, and other internal teams to deliver customer outcomes.

Requirements

• 3+ years of experience in a Customer Success role.
• 1+ years of experience using Salesforce CRM, with intermediate to expert knowledge of leads, activities, contacts, opportunities, and reporting.
• Experience working with SaaS or technology products and confidence in technical conversations, including APIs.
• Strong listening, empathy, communication, presentation, and executive stakeholder management skills.
• Expert project management skills, including prioritization, expectation management, and timeline ownership.
• Ability to learn complex concepts quickly and explain technical product capabilities clearly.

Nice to have

• Salesforce Administrator Certification.
• Experience at a fast-growing startup.

Culture & Benefits

• Inclusive and supportive workplace focused on culture add.
• New Hire Orientation and a three-week Sales Bootcamp.
• Structured 30-60-90 day planning, OKRs, mentoring, and team shadowing.
• Opportunities to earn hirify.global admin, demo, product, and project management certifications.
• Collaboration with Account Management, Finance, Marketing, and executive partners.

Hiring process

• Complete onboarding, product training, and certification programs during the first three months.
• Progressively assume customer responsibilities, success-plan ownership, and peer training over the first year.