Customer Success Manager (SaaS)

Location: Portland, United States; hybrid

Salary: $80,000–$100,000 per year

Company

hirify.global provides digital communications risk management and compliance solutions for organizations in regulated industries.

What you will do

• Manage a territory of approximately 35+ mid-market accounts with around $100K–$1M ARR.
• Build customer relationships, host business reviews, and maintain regular account activity.
• Drive retention, churn prevention, renewals, contract changes, billing resolution, and on-time signatures.
• Identify expansion opportunities, prepare quotes, obtain purchase orders, and partner with Sales.
• Resolve customer issues, manage escalations, and coordinate with internal teams.
• Drive product adoption through customer training and recommendations for Professional Services.

Requirements

• 3+ years of experience in customer service, customer success, or inside sales, preferably in financial services or another highly regulated industry.
• 1+ years of experience in an SMB role or similar position.
• BA/BS degree, or 4+ years of customer success experience in lieu of a degree.
• Effective written and oral communication, strong organization, attention to detail, and the ability to manage multiple tasks.
• Ability to understand customer questions quickly, solve problems, and present to senior, accounting, and technical audiences.
• Proficiency with Microsoft Office Suite, including PowerPoint, and experience tracking activity in Salesforce.

Culture & Benefits

• Collaborative environment focused on purposeful innovation, humility, and continuous learning.
• Work with major communications and cloud infrastructure platforms.
• Use AI/ML technology to support customer compliance and intelligence at scale.
• Global organization committed to diversity and individual authenticity.
• Bonus programs may apply and will be discussed during the recruiting process.