Managing Partner, Strategic Customer Team, (Principal) (SaaS)

Location: United States

Salary: $129,500–$186,100 per year, plus potential performance-based bonus and restricted stock unit awards.

Company

Workforce operating platform providing workforce management, human capital management, SaaS, cloud, and AI capabilities for enterprise customers.

What you will do

• Lead long-term strategies for a portfolio of strategic enterprise customer relationships.
• Develop multi-year account plans aligned with customer priorities, product capabilities, innovation roadmaps, and strategic investments.
• Define measurable customer outcomes, establish governance frameworks, and drive value realization and return on investment.
• Build trusted relationships with C-suite executives and facilitate executive reviews, strategic planning sessions, and transformation discussions.
• Mobilize Sales, Customer Success, Services, Product, Support, Marketing, and executive stakeholders around customer commitments and growth opportunities.
• Identify strategic risks, remove organizational barriers, and influence product roadmap and go-to-market priorities through customer insights.

Requirements

• 10+ years of experience in enterprise software, consulting, strategic account management, executive relationship management, customer transformation, or related leadership roles.
• Experience leading complex, enterprise-wide customer relationships with significant commercial impact and executive visibility.
• Ability to build trusted advisor relationships with C-suite executives and influence enterprise strategy, transformation initiatives, and investment decisions.
• Experience developing multi-year account strategies, executive engagement models, transformation roadmaps, governance frameworks, and growth plans.
• Ability to lead highly matrixed organizations, influence without direct authority, and orchestrate cross-functional teams.
• Strong executive communication, facilitation, negotiation, presentation, and business acumen skills.

Nice to have

• Go-to-market experience in manufacturing, retail, or healthcare.
• Experience with Fortune 500 or Global 2000 customers.
• Experience in HCM, workforce management, SaaS, cloud, AI, enterprise applications, or digital transformation.
• Consulting, advisory, customer transformation, executive strategy, or strategic vertical expertise.
• MBA or advanced degree.

Culture & Benefits

• Benefits and rewards package with flexibility and employee support.
• Performance-based bonus eligibility.
• Restricted stock unit award eligibility.
• Equal opportunity employment and disability accommodation support throughout the application and interview process.