Senior Technical Account Manager (SaaS)

Location: Fully remote within the U.S. Up to 10% travel may be required based on business needs.

Starting pay range: $100,000–$125,000 USD per year, plus stock options.

Company

hirify.global provides a no-code, AI-powered SaaS platform for creating, testing, and orchestrating personalized customer experiences across mobile apps, websites, email, SMS, wallets, and other channels.

What you will do

• Act as the primary technical contact for strategic enterprise clients.
• Own critical customer escalations and coordinate rapid resolution with stakeholders.
• Lead technical account planning and recurring business reviews.
• Advise clients on complex integrations, architecture, and system optimization.
• Represent enterprise customer needs to Product and Engineering teams.
• Mentor Technical Account Managers and create advanced documentation, best-practice guides, and technical content.

Requirements

• 7+ years of technical, client-facing experience with enterprise accounts.
• Advanced ability to read and write code in Python, Java, Swift, or a similar object-oriented language.
• Strong knowledge of APIs and complex system integrations.
• Familiarity with Linux and/or Mac OS X command-line tools.
• Experience with iOS and Android platforms and development tools.
• Experience with digital marketing solutions and SaaS environments, plus strong communication, relationship-building, and mentoring skills.

Nice to have

• Spanish and/or Portuguese proficiency.
• Experience with Apple Wallet or Google Wallet.
• Advanced knowledge of email and SMS compliance and configuration.
• Relevant industry certifications.

Culture & Benefits

• Digital-first remote work environment with a monthly remote-work stipend.
• Medical, dental, and vision insurance for employees and dependents.
• Flexible time off, paid holidays, parental leave, and volunteer time off.
• Mental health and wellness resources.
• Life insurance, short- and long-term disability coverage, mentorship, and professional development opportunities.