Commercial Customer Success Manager (AI)

TL;DR

Commercial Customer Success Manager (AI/SaaS): Managing the full customer lifecycle from onboarding to renewal and expansion for an AI-powered code review platform with an accent on driving product adoption and maximizing value for technical users. Focus on building CxO-level relationships, optimizing the customer journey, and advocating for user needs to influence the product roadmap.

Location: Hybrid in San Francisco

Salary: $125,000 – $200,000 OTE

Company

hirify.global is an AI Code Review platform that combines Generative AI models with static analysis to automate and improve the software development lifecycle.

What you will do

• Manage the full customer journey, including kickoff, adoption, renewals, and expansion opportunities.
• Build and maintain strong relationships with customers and key business stakeholders to understand their objectives.
• Act as a product expert, educating customers on best usage to maximize the value of the platform.
• Champion customer needs internally and leverage insights to influence the product roadmap.
• Develop and present periodic value reviews to customer leadership.
• Solve customer challenges by effectively communicating the specific benefits and best practices of the tool.

Requirements

• 3+ years of experience in customer success or account management.
• Technical competency to build relationships with software development practitioners.
• Proficiency with sales methodologies such as MEDDPICC, SPICED, or Command of Message.
• Ability to establish trust and communicate effectively at the CxO level.
• Familiarity with modern development ecosystems, including Git, GitHub, CI/CD, and IDEs like VS Code or Cursor.
• Business fluency in spoken and written English.
• Ability to travel approximately 25% of the time to meet with customers.
• Must be based in San Francisco for hybrid work.

Nice to have

• Experience with code review processes and AI/OSS technologies.
• Background working in early-stage, high-growth, VC-backed startups.
• Familiarity with Git providers like Bitbucket, GitLab, or Azure DevOps.
• Experience with major cloud providers and cloud-native technologies.
• Knowledge of observability, RCA, and debugging practices.

Culture & Benefits

• Opportunity to work on cutting-edge AI technology with real-world impact.
• Collaborative and innovative professional environment.
• Competitive salary, equity, and comprehensive benefits package.
• Access to professional development opportunities.