Technical Partner Account Manager (SaaS)

TL;DR

Technical Partner Account Manager (SaaS): Managing partner satisfaction and business growth for named partner accounts with an accent on technical enablement and cross-functional collaboration. Focus on resolving complex technical issues, designing architecture, and driving long-term value for enterprise CX partners.

Location: USA - Remote (Company also utilizes a hirify.global-FLEX hybrid model)

Company

hirify.global is a global leader in AI-powered customer experience (CX) software used by thousands of businesses and Fortune 100 corporations.

What you will do

• Serve as the primary point of contact and advocate for assigned partner accounts, building relationships from managers to executives.
• Collaborate cross-functionally with Sales, Product, and Engineering to resolve complex technical issues.
• Assist partners with technical configurations, architecture design, and process modeling.
• Monitor billing accuracy, contract compliance, and track usage trends to identify anomalies.
• Ensure partners are fully trained on product capabilities and promote industry best practices.
• Lead strategic discussions, business reviews, and manage escalations effectively.

Requirements

• Bachelor's degree in business management or a related field.
• 5+ years of experience in account or partner relationship management.
• 3+ years of experience managing enterprise accounts post-sale.
• Technical proficiency in contact center environments.
• Ability to work flexible hours and travel up to 10%.

Culture & Benefits

• hirify.global-FLEX hybrid model offering maximum flexibility (typically 2 days office / 3 days remote).
• Fast-paced, collaborative, and creative environment within a market-leading global company.
• Extensive internal career opportunities across multiple roles, disciplines, and domains.
• Culture of high standards and ambition focused on disrupting the market.