Product SME (Insurance)

TL;DR

Product SME (Insurance): Leading the evaluation and optimization of the end-to-end property claims lifecycle for a modern insurance platform with an accent on workflow efficiency and data integrity. Focus on identifying automation opportunities, defining claims quality standards, and translating operational insights into measurable product improvements.

Location: Remote (Must be based in the US)

Salary: $120K – $140K

Company

hirify.global provides large insurers with software solutions to modernize claims processing, focusing on automation and ML-driven decision-making.

What you will do

• Conduct end-to-end reviews of the property claims lifecycle from FNOL intake to resolution to identify friction points.
• Develop expertise in how property claims decisions are supported by data and identify gaps in current system efficiencies.
• Define standards for claims quality, documentation rigor, and alignment between damage assessments and financial outcomes.
• Partner cross-functionally with Product, Engineering, and Analytics to resolve systemic issues impacting claim efficiency.
• Improve the collection and structuring of property damage data to enhance AI models and reporting dashboards.
• Translate operational insights into product roadmap priorities to reduce cycle time and minimize leakage.

Requirements

• Prior experience as a property claims adjuster (field or desk) at a major carrier.
• Deep understanding of the end-to-end property claims process within P&C.
• Experience collaborating closely with product, engineering, and data teams.
• Ability to own ambiguous, high-leverage initiatives with measurable financial impact.
• Strong written and verbal communication skills.

Culture & Benefits

• Platinum medical, dental, and vision healthcare plans.
• 401(k) with a 3% guaranteed company contribution.
• Unlimited PTO, paid holidays, and flexible time off policy.
• WFH perks including monthly phone stipend and lunch allowance twice a week.
• Remote-first culture with regular team events and offsites.
• Family leave (maternity and paternity) and Health FSAs/HSAs.