Customer Success Manager - Enterprise Alliances

TL;DR

Customer Success Manager (Enterprise Alliances): Optimizing customer experience lifecycle, handling post-sales implementation, and driving adoption, retention, and value realization from hirify.global solutions with an accent on proactive usage optimization and cross-team collaboration. Focus on creating success plans, monitoring health scores, conducting business reviews, and utilizing customer feedback for product roadmaps.

Location: Remote within the United States (USIS business unit, Atlanta HQ)

Salary: $89,020 - $130,000 base + ~10% annual incentive

Company

Global data, analytics, and technology company helping financial institutions, employers, and governments make confident decisions.

What you will do

• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
• Act as the main connection between internal teams and customers throughout their journey
• Resolve issues from acquisition to value realization and serve as a trusted advisor
• Create and execute customer success plans, monitor health, and educate on solution value
• Partner with Account Executives on quarterly business reviews and coordinate internal teams
• Provide transparency on issues and drive customer advocacy within hirify.global

Requirements

• Bachelor's degree or equivalent experience
• 5+ years in B2B customer success, account management, management consulting, or enterprise client-facing sales
• Demonstrated ability to create structure in ambiguous situations, design processes, and solve problems creatively

Nice to have

• Experience with complex, multi-divisional, multi-geographical customers
• Exceptional communication for building business relationships
• Strong project management skills and PMP certification

Culture & Benefits

• Comprehensive compensation and healthcare packages
• 401k matching and paid time off
• Online learning platform with guided career tracks
• Inclusive, diverse work environment with focus on career advancement and recognition