Customer Success Partner, Retail, Hospitality & Entertainment Vertical (US Remote)

Location: 100% remote, must be authorized and working in the United States. Occasional business travel may be required; preference for candidates located in Eastern or Central time zones.

Salary: $75,000–$95,000 annual base salary, before bonus structure.

Company

hirify.global provides mission-critical background screening and occupational health solutions to major enterprise and Fortune 100 and Global 500 customers.

What you will do

• Develop strategic account plans for named Retail, Hospitality and Entertainment customers and meet monthly and annual revenue objectives.
• Identify cross-sell opportunities for hirify.global products and coordinate the resources needed to expand enterprise adoption.
• Manage customer programs, service levels, action plans, monitoring and reporting.
• Build senior customer relationships, conduct needs analysis and lead quarterly and annual business reviews.
• Analyze program trends and root causes, recommend changes and resolve customer issues.
• Manage contracts, renewals, statements of work, service-level agreements, standard operating procedures and proposal responses.

Requirements

• Bachelor's degree or equivalent work experience.
• At least 3 years of sales account management experience with complex solutions and strategic national or global accounts.
• Experience managing C-level relationships and working with cross-functional teams in a matrixed environment.
• Proficiency with Microsoft Word, PowerPoint and Excel.
• Strong communication, interpersonal, organizational, analytical and problem-solving skills.
• Must be authorized and working in the United States; ability to work a 40–50 hour week with additional hours when required.

Nice to have

• At least 2 years of virtual work experience.
• Professional account management and sales experience.
• Location in the Eastern or Central time zone.

Culture & Benefits

• Fully remote work with occasional business travel.
• Medical, vision, dental and supplementary benefit plans.
• 401(k) with employer match and Employee Stock Purchase Plan.
• Flexible paid time off and nine paid company holidays.
• Access to technology and professional growth opportunities.