Customer Success Partner, Retail, Hospitality & Entertainment Vertical

TL;DR

Customer Success Partner (Retail, Hospitality & Entertainment): consultative sales and enterprise account management to grow revenue in strategic accounts with an accent on program management, cross-functional coordination, and client relationship building. Focus on developing sales account plans, identifying upsell opportunities, analyzing trends, and delivering quarterly business reviews.

Location: 100% remote, must be authorized and working from the United States. Preference for Eastern or Central time zones.

Salary: $75-95K annual base before bonus structure.

Company

Leading provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands undergoing technology transformation.

What you will do

• Develop sales account plans, track revenue trends, analyze competitive threats, and meet revenue objectives in named accounts.
• Identify upsell products/solutions and required cross-functional resources to penetrate accounts.
• Articulate hirify.global benefits, maintain competitor knowledge, and deliver client business reviews.
• Manage action plans, analyze trends, recommend program changes, and resolve issues for customer satisfaction.
• Maintain knowledge of customer programs and establish relationships at all levels.
• Manage contractual documentation, renewals, RFPs, and monitoring/reporting programs.

Requirements

• Bachelor's Degree or equivalent work experience.
• 3+ years in sales account management for complex solutions in strategic national/global accounts with C-level relationships.
• Proficiency with MS Office (Word, PowerPoint, Excel).
• Strong communication, interpersonal, organizational, analytical, and problem-solving skills.
• Networking capabilities and business maturity.
• Must be authorized to work in and based in the United States.

Nice to have

• 2 years of virtual work experience.
• Experience in professional account management and sales.
• Ability to work 40-50 hours/week with additional hours as needed.
• Location in Eastern or Central time zones.

Culture & Benefits

• Work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefits.
• 401k with employer match and Employee Stock Purchase Plan (ESPP).
• Competitive and flexible PTO plus 9 paid company holidays.
• Access to tech/growth opportunities and supportive leadership.