Systems Support Engineer I (MedTech)

TL;DR

Systems Support Engineer I (MedTech): Providing frontline technical support for medical software and hardware solutions with an accent on device integration, troubleshooting, and database operations. Focus on executing troubleshooting workflows, performing SQL tasks, and supporting on-site installations.

Location: Onsite in Streetsboro, OH, US

Salary: $63,000–$69,400 annually

Company

hirify.global provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows.

What you will do

• Provide frontline technical support for software and hardware solutions to clinicians and clinical engineering teams.
• Perform device troubleshooting using established workflows and execute basic SQL and database tasks.
• Document software defects, system enhancements, and client issues using CRM and Azure DevOps.
• Travel to customer sites to assist with device installation, testing, validation, and go-live support.
• Execute test cases and log bugs in Azure DevOps to validate system reliability and performance.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or Healthcare, or an Associate degree with 1-3 years of relevant experience.
• 0–2 years of experience in technical support, healthcare IT, or clinical systems.
• Strong computer, application, and network troubleshooting skills.
• Proven ability to lead technical issues to resolution.
• Location: Must be based in Streetsboro, OH, US for onsite work.

Nice to have

• Knowledge of operating room medical devices, procedures, and clinical workflows.

Culture & Benefits

• Comprehensive Health, Dental, and Vision insurance.
• 401k plan with company match.
• Paid Time Off and wellness initiative resources.
• Tuition reimbursement and Parental/Caregiver leave.
• Health and Dependent Care Flexible Spending Accounts and commuter benefits.